How do I return an item purchased from Makeup Mystery India?
At Makeup Mystery India, we stand by the quality of our products. If you receive a defective item, we’re here to make it right. We only accept returns for items that are defective due to manufacturing issues.
Cosmetic damage from regular use, customer handling, or improper care is not considered a defect.
Kindly share an uncut unboxing video of a product so we can review accordingly. Makeup Mystery India will also record an uncut video on products received for exchange, and if we receive the same product as ordered, then we will exchange.
Provide us with your order details along with your relevant request. Share an uncut unboxing video on our WhatsApp number 9930331188 within 7 business days of receiving the order.
Once your request is received, based on the outcome of the return raised, we will pick up the item from you. We will initiate the exchange process only if the products are received by us in their original packaging with their seals, labels, and bar-codes intact.